Sea Freight Customer Service Officer - Competitive Salary & Career Growth

Cipta Sinergi Bisnis · 📍 Tanjung Priok, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5,380,000 - 5,500,000
Cipta Sinergi Bisnis is seeking a dedicated Sea Freight Customer Service Officer to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and support to our clients in the sea freight industry. The ideal candidate will have a strong understanding of sea freight operations and a passion for delivering outstanding service. This is an excellent opportunity for someone looking to grow their career in the logistics and shipping industry.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries and complaints related to sea freight services.,Assist in the booking and scheduling of sea freight shipments.,Provide information on shipping rates, schedules, and service options.,Coordinate with internal teams to ensure smooth and efficient service delivery.,Maintain accurate records of customer interactions and service requests.,Assist in the development and implementation of customer service strategies.,Provide feedback to management on customer service issues and improvements.,Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Logistics, or a related field.,Minimum 2 years of experience in customer service or a related field.,Strong understanding of sea freight operations and industry standards.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Ability to work well under pressure and meet deadlines.,Familiarity with customer relationship management (CRM) software is a plus.,Valid SIM card and motorbike/scooter for commuting.

🛠️ Keahlian

Customer serviceSea freight operationsCommunicationProblem-solvingCRM softwareTime management
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